We’re finalists in The East Midland’s Chamber’s Leicestershire Business Awards!
Glenfield Electrical has been shortlisted as one of the 5 finalists for the Excellence in Customer Service award sponsored by Eileen Richards Recruitment.
It goes without saying we’re all delighted because we’re genuinely mad about customer service. It’s not lip service, we all put in so much effort to get things right.
The trades get a bad rep, most of the time it’s justified. The main reason tradespeople aren’t thought too highly of by some, is simply because the customer service can be abysmal.
All too often we hear about how other electricians, plumbers, plasterers, or whichever trade, has let one of our customers down.
It may be that they could never get them to answer the phone, they turned up late, they never turned up at all, they made a mess, or they disappeared after doing a poor job leaving a customer between a rock and a hard place.
We’ve heard all of these horror stories numerous times, sadly. That’s why we aim to deliver first class customer service. Mostly, by just doing the basics well.
- You can always get through to us on the phone
- We’re clean freaks, we don’t leave you a mess to clean up
- You get a 5 year guarantee on our workmanship
- We send automated confirmation emails and text messages when we’re on our way
- If we’re running late, we’ll give you a call so you’re not wondering what’s going on
Not only that, a big part of us delivering quality customer service comes from our mission statement –
“Our mission is to provide a world class service and brighten up everyone’s day, so much so that our customers and our team members recommend us to all of their family and friends.”
The brightening up our customers’ days is the crucial part. We know most of our customers aren’t daydreaming about a new IP rated weatherproof socket, or a gleaming 3 phase distribution board.
Instead, they want a garden to be proud of that can host amazing barbecues to wow their friends. Or, it might be that the commercial rewire is the key to growing their business to get the sales they need to prosper. That’s what we deliver, the service to get you what you really want.
Moreover, feedback is so important to us. Good or bad. The bad is often more valuable – because it provides an insight into a process we could improve upon, so we don’t let customers down in the future.
On the other hand, we much prefer positive feedback because it means we’ve done another great job. The proof is in the pudding too, our reviews are great because customer service is at the core of everything we do:
4.5/5 on Google
9.59/10 on Checkatrade (96% of customers would recommend us)
4.5/5 on Which? Trusted Trader
That’s enough about us though, we’re shortlisted alongside some other fantastic Leicestershire businesses. We’re in excellent company!
Here you can read more about the other finalists below.
Furnley House – Financial Advisors & Mortgage Brokers
Growth Partners – Business Growth Specialists
Kazzoo – IT Solutions
Paradigm Wills – Will Writing & Legal Services
Good luck to all of the other finalists in the judging round!
Thanks for reading,
The Glenfield electrical team ⚡️
